Digital Solutions Manager, Post-Secondary - 15 mo. contract (GTA/OTT/MON)
NELSON is Canada’s leading educational Publisher providing innovative products and solutions for learners of all ages. Nelson values and respects the lifelong learning continuum and dedicates its business efforts to the diverse learning needs of students and educators alike.
Nelson’s Post-Secondary Education department is a leading provider of post-secondary teaching and learning solutions. Our exceptional team of sales, marketing, and editorial professionals collaborate with educators, students and industry experts to create and promote innovative educational resources through multiple channels. A highly collaborative team environment inspires internal and external customers to excellence.
Reporting to the Executive Director, Digital Product Strategy & Solutions, this position is Ontario based and will play a critical role in ensuring Nelson’s success as a leading provider of digital educational solutions. The mandate is to ensure accelerated digital sales growth and digital adopter satisfaction.
SUMMARY OF RESPONSIBILITIES & DUTIES
Priority 1: Drive Sales and Exceptional Customer Experience
•Drive sales revenue of technology-based products by actively selling to targeted adoptions and key accounts in collaboration with Learning Solutions Consultants (Sales Representatives).
•Develop and execute territory sales strategies in conjunction with your Regional Sales Managers and Learning Solutions Consultant (LSC) colleagues. These strategies should clearly define your role in identifying, supporting, advancing and closing digital sales within your region.
•Manage and report on top digital sales targets for your region that include AAA product rollouts, priority opportunities, key existing customers and strategically important institutions.
•Deliver product demonstrations, committee presentations, workshops and discipline events
•Ensure deployment of digital solutions is simple, seamless and error free for customers.
•Provide exceptional pre and post-sale service and training to customers. These service and training sessions are designed to drive customer satisfaction and digital activations by students.
•Contribute to programs that support digital sales (e.g. CoursePilots, Faculty Partner Program, Day Ones, etc.).
Priority 2: Drive Digital Training for Learning Solutions Consultants
•Drive digital training initiatives to ensure Learning Solutions Consultants become proficient in demonstrating and selling technology.
•Digital training initiatives include formal off campus training programs, such as Tech Mastery and new LSC Training, as well as on campus coaching and mentoring.
•Be a role model and reinforce solutions selling sales skills
Priority 3: Drive Digital Innovation
•Gather and disseminate market intelligence to create a competitive sales advantage or else to inform digital product development.
•Liaise with Cengage technology counterparts to remain abreast of internal and third-party technology product development. Keep Nelson ahead of the curve on upcoming product launches, software updates, etc.
•Work with Product Solutions to provide product development feedback and input from the customer.
•Analyze market trends and make recommendations regarding appropriate partners and e-business opportunities within the e-Learning space.
•Support all major innovative division-wide projects that support the movement from a print to digital business model.
EXPERIENCE AND EDUCATION
- University Degree
- 5 years of sales or relevant experience in post-secondary space
- Creative problem solver, energetic, organized, eye for details and outstanding oral and written communication skills
- A passion for learning new technologies and training others.
- Self-starter with the capacity to identify new business opportunities and the analytical ability to create plans and to realize them
- Ability to manage multiple projects and objectives quickly, efficiently and effectively are essential
- Accomplished presenter and facilitator of large group presentations
- Demonstrates proficiency with digital products. Post-Secondary digital products are an asset
- Microsoft Office proficient
- Overnight travel required (travel peaks during high selling seasons)
- Valid Driver’s License